Terms of service

Last Updated: August 6, 2025
Effective Date: August 6, 2025

1. Overview

Welcome to GulfSouq.in ("we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [INSERT LINK]. If you disagree with any part of these Terms, you may not use our Services.

2. Account Eligibility

• You must be at least 18 years old or the age of majority in your jurisdiction to use our Services

• You represent that all information you provide is accurate and complete

• You are responsible for maintaining account security and all activities under your account

3. Our Products

• Product images may vary based on device display settings

• We reserve the right to:
  → Discontinue products without notice
  → Limit purchase quantities
  → Correct pricing errors (even after order placement)

• All products are for personal, non-commercial use unless authorized

4. Order Process

• Placing an order constitutes an offer to purchase

• Order acceptance occurs when we send confirmation

• Review orders carefully - cancellations may not be possible after processing

• Returns governed by our Refund Policy [INSERT LINK]

5. Pricing & Payments

• Prices subject to change without notice

• All prices in INR; exclude taxes and shipping unless specified

• We accept payments through PCI-DSS compliant gateways (Razorpay)

• You warrant payment information is accurate and authorized

6. Shipping & Delivery

• Delivery times are estimates only

• Title and risk pass to you upon transfer to carrier

• We're not liable for delays caused by carriers, customs, or unforeseen events

7. Intellectual Property

All content on our Services (logos, text, images, etc.) is owned by GulfSouq or licensors. You may not:

• Reproduce, modify, or create derivative works

• Use our trademarks without written permission

• Reverse engineer any technology

8. Third-Party Services

We may provide access to third-party tools "AS IS". Your use is at your own risk. We're not responsible for:

• Third-party websites linked from our Services

• Content or accuracy of third-party materials

• Transactions with third parties

9. Shopify Platform

Our store is powered by Shopify. You acknowledge that:

• Transactions are directly with GulfSouq

• Shopify isn't responsible for product sales or fulfillment

• Shopify's Terms apply to platform usage

10. User Content

By submitting feedback or content:

• You grant us a royalty-free license to use it

• You warrant you have necessary rights

• We may remove content violating these Terms

11. Acceptable Use

You agree not to:

• Violate laws or third-party rights

• Transmit malware or harmful code

• Harass, impersonate, or defraud others

• Disrupt Services or compromise security

• Use automated data collection tools

12. Account Termination

We may suspend or terminate accounts for:

• Violations of these Terms

• Fraudulent activity

• Payment issues

• Any reason with 30 days' notice

13. Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE:

• Uninterrupted or error-free service

• Accuracy of product descriptions or pricing

• Results from using our Services

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GULFSOUQ SHALL NOT BE LIABLE FOR:

• Indirect, incidental, or consequential damages

• Loss of profits, data, or business opportunities

• Product issues beyond our return policy

• Events beyond our reasonable control

15. Indemnification

You agree to defend and indemnify GulfSouq against claims arising from:

• Your breach of these Terms

• Your misuse of our Services

• Your violation of third-party rights

16. Governing Law

These Terms are governed by Indian law. Any disputes shall be resolved in courts located in Malappuram, Kerala.

17. Policy Changes

We may update these Terms by:

• Posting revised versions on our website

• Providing 30 days' notice for material changes

• Indicating the effective date of revisions
  Continued use constitutes acceptance of changes.

18. Contact Us

Gulf Souq
Tirur, Malappuram, Kerala, India
📧 hello@gulfsouq.in
📞 +91 9207545444