Frequently asked questions
Order Tracking
Use your order number in our tracking portal or contact hello@gulfsouq.in for updates.
Payment Security
All payments processed via PCI-DSS compliant Razorpay - no card data stored.
Shipping Timeline
3-5 business days domestically; 7-14 days internationally. Delays possible during festivals.
Authenticity Guarantee
100% authentic imports sourced directly from authorized distributors with manufacturer warranties.
Return Process
Email returns request within 30 days of delivery. Non-returnables include perishables/beauty products.
Bulk/Corporate Orders
Email hell@gulfsouq.in for custom pricing on orders above ₹20,000.
Gift Options
Select 'This is a gift' at checkout for free message inclusion and discreet packaging.
Account Issues
Reset password via 'Forgot Password' or contact support for locked accounts.
Product Availability
Real-time inventory updates. Out-of-stock items show estimated restock dates.