Refund policy
Last Updated: August 6, 2025
Contact: hello@gulfsouq.in | +91 9207545444
1. 7-Day Return Window
You have 7 days after receiving your order to request a return. To initiate a return:
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Contact us at hello@gulfsouq.in with your order number
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We'll provide a return authorization and instructions
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Ship items to:
Gulf Souq Returns, Tirur, Malappuram, Kerala, India - 676101
2. Return Conditions
For a successful return, items must be:
✅ Unused and in original condition
✅ In original packaging with all tags/labels
✅ Accompanied by proof of purchase (order number/receipt)
Note: Return shipping costs are the customer's responsibility unless the return is due to our error
3. Non-Returnable Items
The following cannot be returned:
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Perishable Goods: Food items, dates, chocolates, dry fruits
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Personal Care: Beauty products, cosmetics, skincare
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Specialty Items: Custom/personalized products, gift cards
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Hygiene-Sensitive: Earrings, undergarments, sealed cosmetics
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Sale/Discounted Items: Clearly marked final sale products
4. Damaged or Incorrect Items
Contact us within 48 hours of delivery if you receive:
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Damaged/defective items
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Wrong products
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Missing parts
Include photos/videos showing the issue. We'll arrange free return shipping and expedite replacement/refund.
5. Refund Process
| Step | Timeline | Details |
|---|---|---|
| 1. Return Received | - | We inspect returned items |
| 2. Approval Notification | Within 3 business days | Email confirmation |
| 3. Refund Processing | Within 5 business days | To original payment method |
| 4. Bank Processing | 5-10 business days | Depends on financial institution |
Note: Refund amounts exclude original shipping costs
6. Exchange Process
For exchanges:
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Return the original item following standard process
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Place a new order for the desired item
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Email us at hello@gulfsouq.in to request price-match if the new item costs more
7. Special Cases
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International Returns: Contact us for custom solutions
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Business/Corporate: Different policies apply for bulk orders
Important Notes
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Returns without prior authorization will not be accepted
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We reserve the right to refuse returns that don't meet conditions
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Refunds may be reduced for missing components or damage
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Perishable goods are strictly non-returnable due to food safety regulations
For return-related questions:
📧 hello@gulfsouq.in
📞 +91 9207545444 (10AM-6PM IST, Mon-Sat)
*This policy complies with Indian Consumer Protection (E-Commerce) Rules, 2020*